CONTACT WORN IN WORN OUT (WIWO)

Maybe it’s a vintage piece you want to understand. A story that needs telling. A healthcare situation that has become harder to navigate. A business problem that keeps resurfacing. A media opportunity, partnership, research project or idea that belongs in a larger conversation.

Worn In Worn Out (WIWO) works across vintage and preservation, editorial, patient advocacy and business consulting—and not every inquiry fits neatly into a category.

You don’t need to figure that out before contacting us.

Tell us what you’re dealing with, what you’re trying to accomplish and where we might be able to help. We’ll start there.

You shouldn’t need a second profession just to be a patient.

If you’re navigating a healthcare situation and looking for support with preparation, documentation, communication, continuity, records, questions or self-advocacy, start here.

You do not need to arrive with everything organized.

A brief explanation of what is happening, what you are trying to accomplish and where things are getting difficult is enough for an initial inquiry. 

BEFORE YOU SEND

Please do not include sensitive medical or identifying information in your initial message.

That includes medical records, Social Security numbers, insurance/member IDs, account credentials, payment information or other information that is not necessary for an initial conversation.

Start with the situation.

We can determine what information is actually needed from there.

Something isn't working the way it should. 

Maybe customers keep encountering the same problem.

Maybe a process works only because one person knows how to keep it moving.

Maybe responsibilities are unclear, information disappears between handoffs, growth has exposed weaknesses, or the organization has accumulated so many workarounds that nobody remembers what the original process was supposed to accomplish.

You do not need to diagnose the problem before reaching out.

Tell us about the organization, what you’re seeing and what you believe should be working better.

Finding the right problem to solve can be part of the work. 

BEFORE YOU SEND

An initial inquiry should not contain confidential customer information, employee records, passwords or credentials, proprietary datasets, protected information or other sensitive business materials.

We only need enough context to understand the problem and determine whether there is a useful conversation to have.

For questions about vintage pieces, sourcing, authentication or restoration context, archival material, existing listings or the broader Worn In Worn Out (WIWO) Archive.

If you’re asking about a specific piece, include the relevant listing or item information when available.

For editorial inquiries, interviews, podcast invitations, commentary requests, contributor opportunities, speaking inquiries and other media-related conversations involving M. or Worn In Worn Out (WIWO)

Please include the publication, program or organization; the nature of the request; relevant topic or proposed angle; anticipated format; deadline or timing; and any recording, publication or usage terms that are already available.

Worn In Worn Out (WIWO) considers selected opportunities involving research, accessibility, patient experience, adaptive products and services, sustainability, preservation, business systems, customer experience and other work aligned with the institution.

If you have a specific proposal, tell us:

Who you are. What you’re building or proposing. Why Worn In Worn Out (WIWO) is relevant. What participation would involve.

If the opportunity involves compensation, research participation, health or personal data, recording, travel, licensing, exclusivity, endorsements or other formal terms, please include that information upfront.

Please do not send passwords, account credentials, Social Security numbers, complete financial information, unnecessary medical records, insurance identification numbers or other highly sensitive information through an initial inquiry.

Send what is necessary to begin the conversation—not everything you have.

Vintage & Preservation · Editorial · Patient Advocacy · Business Consulting

Different work. One standard: Pay attention to what matters.